Chatbot settings
Your chatbot’s settings page is its command center, a place where you can make key adjustments to your bot’s behavior and functionality. Let’s take a look at each setting and what it accomplishes.
Instructions
The instructions allow you to establish the nature of your chatbot’s interactions and give your bot a personality. You can adjust and modify the instructions to better suit your needs. For example, you can:
- Modify the bot’s personality
- If you’d like your bot to have a casual and friendly tone, you can experiment with a phrase like this in your instructions: “You are a friendly and casual AI Assistant.”
- Change how the bot responds to unknown queries
- Change how the bot responds to unknown queries. Instead of saying “Hmm, I am not sure.”, you might want to say something like, “I’m sorry, I don’t have the information you’re looking for, please contact customer support.”
- Direct its focus on certain topics
- If you want your bot to be a specialist in a certain area, you could add, “You are an AI Assistant who specializes in providing information about environmental sustainability.”
- Define its boundaries
- If you want to restrict your bot from providing certain types of information, you could specify, “Do not share financial advice or information.”
By tailoring your instructions, you can ensure that your bot provides the necessary information, and does it in a way that aligns with your brand’s voice and values. Furthermore, it can help your bot avoid hallucinations, and prevent it from answering questions outside the scope of the data provided.
- Chatbot Q&A Mode:
If selected, it helps to direct chatbot to answer questions in Focused and Ethical AI Response Framework.