General Settings:
Uploaded files and scraped website pages are being stored in folders. Each folder may hold a various number of files. Files can be moved between different folders. To start building the Knowledge base, you need to create a folder first and start adding files or scraped website pages to the selected folder.
Uploading files:
Supported file types: Zip (.zip), PDF (.pdf), MS Word (.doc(x)), Open Office (.odt),
PowerPoint (.ppt(x)), Text (.txt), Excel (.xls(x)), CSV (.csv), JSON (.json)
Select either single or multiple files or a folder with multiple files to upload at the same time.
All processed files will be reflected in the folder of the selected choice.
Move Files between folders:
Any existing files and websites content files can be moved between existing folders.
Keep your Knowledge Base with up-to-date with live syncing
Axioma AI continuously updates and syncs your data, ensuring you always have the most relevant information at your fingertips. Changes made in integrated tools are instantly reflected in your knowledge base.
We continuously synchronize data stored in OneDrive and Dropbox folders with AxiomaBot.
In addition, you will be able to integrate and synchronize email accounts based on Gmail and Outlook.
Response quality
With AxiomaBot, you have multiple ways to mitigate this issue and fine-tune your chatbot’s responses. Here’s how you can optimize the responses of your chatbot.
Refine the Chatbot’s Instructions
The instructions shape your chatbot’s behavior and responses. To ensure your bot only answers questions about the given document, specify this in the instructions. For instance, you can state, “You will only provide answers based on the information in [document name].” The default is the following:
I want you to act as a support agent. Your name is “AI Assistant”. You will provide me with answers from the given info. If the answer is not included, say exactly “Hmm, I am not sure.” and stop after that. Refuse to answer any question not about the info. Never break character.
You can find more information about the instructions in the previous article, Chatbot Settings
Ensure Readability of Uploaded Data Sources
The quality of your chatbot’s responses largely depends on the quality of the data sources you provide. AxiomaBot uses readable text to generate responses, so ensure that the websites or PDFs you upload contain readable text. Note that AxiomaBot can’t process images, videos, or non-textual elements in documents. Some websites are not scraper friendly, so if you see your chatbot is unable to answer questions on your website, this might be the case. You can work-around this by copy and pasting information as text into the data sources, or uploading it as a PDF instead.
Leverage the Power of GPT-4o
If you want your chatbot to generate more nuanced and sophisticated responses, consider using the GPT-4o model. It is the most sophisticated GPT model available, producing more accurate and contextually aware responses. You can change what language model you use.
Create a Document Mapping Website URLs to Page Names
If you notice your bot produces fake URLs that lead to 404 errors, try to make a PDF document that maps all of the correct URLs with the page names. This can be very helpful if your chatbot operates on a website with multiple pages. Having a document that maps URLs to page names can help your chatbot better understand user queries related to different pages.
Next Steps
By implementing these strategies, you can significantly enhance your AxiomaBot chatbot’s ability to provide useful responses, leading to more successful interactions.