You can adjust the user interface of the chatbot and improve the user experience by adjusting the “initial messages”, “suggested messages”, theme, logo, alignment, and colours.
Specifically, to provide clear guidance, you might consider customizing the ‘initial message’ and ‘suggested messages’. The ‘initial message’ serves as your chatbot’s first point of contact with users. This message sets the tone and invites users to engage. The “suggested messages” function as prompts to nudge users towards inquiries. These can be tailored to commonly asked questions or important aspects of your service, such as ‘What is example.com?’ or ‘How does it work?’. In essence, these customizations guide the users’ journey.